GitHub issues

If you're having trouble connecting to GitHub, troubleshoot it on the GitHub web page, not on the SavviHub Web Console. You may encounter the following issues and errors while creating a project on SavviHub:

GitHub redirection issue

Since organization shares with your teammates, some users may found that New Project button on the SavviHub Web Console redirects to GitHub Apps already installed. In this case, you can update the Repository access section to activate Save button on the GitHub Apps page.

GitHub App repository access section

Invalid GitHub Repository Error

The invalid GitHub repository error normally occurs either the repository does not exist or the SavviHub GitHub App is not installed. Make sure the GitHub repository exists and theSavviHub GitHub App is installed on your GitHub account. You can verify the installation at the following GitHub pages:

  • Personal settings > Applications > Authorized GitHub Apps

GitHub personal settings
  • Organization settings > Installed GitHub Apps

GitHub organization settings

Unauthorized GitHub Error

The unauthorized GitHub Error might occur when the GitHub authorization expires or repository access issues. To solve those cases, you need to:

  1. Uninstall the SavviHub GitHub App on your GitHub account under Settings > Applications

Uninstall SavviHub GitHub App
  1. Click New Project on the organization page to re-install the SavviHub GitHub App

Click the button to authorize GitHub account

GitHub Connection Error

The GitHub connection error occurs when the GitHub server is temporarily unavailable. Try again later.

GitHub Rate Limit Error

According to GitHub Docs, the maximum rate limit for an installation is 12,500 requests per hour. If you found the GitHub rate limit exceeded the error, then try again later.